Industry Knowledge
Min Read

Retain or Regret?

retention, CRM
Published On
September 14, 2023

Remember the thrill of your first crush? That excitement, the anticipation, the feeling ..🥰 Now imagine if your customers felt the same way about your brand. Well, that's the ultimate secret sauce - maintaining that initial spark. In this edition of Xeno Pulse, we're all about customer engagement and retention, along with our newest resources to help you win the game.👇🏽 Check out everything here:

Hello Hello Hello,

Remember when you had that first crush? You'd go to ridiculous lengths to spend time with them, right?

The excitement, the anticipation - it's all about that feeling. Now, imagine if your customers felt the same way about your brand.🥰

Well, that’s the only secret sauce you need-  it's about keeping that initial spark alive.

In this edition, we're all about customer engagement and retention as we share some of our recently launched resources.📖

P.S. There’s a surprise resource at the end that you don’t want to miss out on.

Let’s dive in:

🤑 5 ways to increase your Customer Lifetime Value by 300%

We all know how expensive it is to acquire a new customer than to retain an existing one. But how many retailers are spending time & money to improve Customer Lifetime Value and retain their existing customers? Not many!

To make your life easier, Check out << 5 ways to increase your Customer Lifetime Value by 300% >>

🔖 Saudi Arabia 2024 Retail Vision Guide: Cracking Customer Engagement Like Never Before

We recently participated in an event in Saudi Arabia and dedicated some time to exploring the local market to gain a deeper understanding of customer engagement in the region. We discovered insights regarding global shifts and how various countries are adapting to these changes.

The good news is, that you can find all of these insights in our newly launched guidebook.

Don't be tricked by the title – this guidebook is for anyone who's new to customer engagement.

Xeno guide for customer engagement - Saudi Arabia version

Here’s what you can expect:

👉🏽 How Tech is Reshaping Saudi Arabia's Shopping Scene!

👉🏽 What do your Customers truly expect?

👉🏽 What technology do you need?

👉🏽 The 5 Essentials of an Effective Customer Engagement Strategy

Download the Guidebook Here: << Saudi Arabia 2024 Retail Vision >>

🤯 5 things you are doing wrong with Customer Segmentation

Struggling to engage your target audience effectively? You might be making common mistakes in your customer segmentation.

Check out our latest blog that uncovers 5 common mistakes brands make when segmenting their customers.

Read Here: << 5 things you are doing wrong with Customer Segmentation >>

📚 Launch of the Week: Xeno ROI Calculator

Are you looking to increase your revenue from existing customers? Well, No BS! Let’s get it straight to you.

xeno ROI calculator

Discover how much incremental revenue you can generate from your existing customers using Xeno's AI-powered Engagement Suite.

Check it out here << Xeno ROI Calculator >>

That’s all for today!

If you want us to cover a specific topic, do write us by replying to this email and we’ll 💡simply do that for you!

Until next time!

Marketing & Content Strategist

Anisha Arora is an experienced Marketing & Content Professional who often breaks down complex topics for readers here. She collaborates with various teams to seamlessly combine different viewpoints and knowledge about customer retention, CRM, loyalty, and marketing technology. When she's not working, you'll find Anisha sipping coffee and binge-watching her favorite TV shows.


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