Offer Management For Retail

Create, Manage & Distribute Targeted Offers Across Channels

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Trusted By Leading Retailers

Trusted By Leading Retailers

Why Offer Management?

Xeno Offer Management Solution is your one-stop place to create targeted offers, distribute them via preferred channels, and manage offers with financial controls for maximum efficiency.

Acquire new customers

Partner with other brands, malls, etc by offering a special welcome offer to first-time visitors.

Maximise spend per order

Increase revenue by sending tailored offers to customers based on their behavioral persona

Increase customer frequency

Elevate the in-store experience with customized cross-selling & upselling offers

Grow customer delight

Surprise and delight its high-spending customers with free rewards.

How does Offer Management Works?

Launch targeted offers in 5 simple steps:

Step 1: Select Offer Type

Choose what kind of deal you want to offer: a percentage discount, a fixed amount off, or even a free product. Decide if this offer applies to everything you sell, certain sub-categories, or specific product groups, and finally set the timeframe for how long the offer will be valid.

Step 2: Select Customers

Decide who gets this offer- all customers or specific segments based on shopping behavior and set conditions for when the offer can be used, like which store, channel, certain days of the week, or minimum and maximum spending amounts.

Step 3: Select up Financial Controls

Efficiently manage offers with financial controls, employing maximum usage and customer-specific restrictions(per day, month, year, or lifetime) to prevent misuse, and stay within budget limits

Step 4: Coupon Configuration

Assign common codes to all customers or opt for unique coupon codes by choosing specific suffix and prefix as per your need to make them unique. Else,  upload customer-specific or general coupons with or without expiration dates.

Step 5: Offer Distribution

Distributing offers coupons through marketing communications, loyalty programs, or journeys. Customers can then see all the offers available and use the codes when they're ready to buy making it easy for them to grab the deal anywhere.

AI-powered customer engagement platform purpose-built for retailers

Here’s why our Customers Love Us

With the help of Xeno we were able to increase our average weekly revenue from closed clinics customers by 51%. Xeno’s Next-Gen CRM helped us to personalise our communication according to the interests, lifestyle and behaviors of our customers.

Pooja Sahgal, Marketing Head, Kaya Clinics

Customer Retention was always a concerning topic for us before Xeno came on board. Xeno has helped us to not only understand our customer base better but also work towards retaining them & building the required customer loyalty. We are now focused on achieving our revenue & ROI goals month on month with every personalized digital campaign.

Mauli Teli, Founder, Iba Cosmetics

We started working with Xeno at a challenging time. But the results have been very promising. With Xeno, we are able to run many experiments and while we are in a learning phase, experiments have proved fruitful. The team at Xeno is solid, they work like your in-house partner and presents well thought plans.

Shazia Zafar, Previously Chumbak

If you need a partner who understands your business, if you need a partner who understands how the whole CRM thing comes about, from how the integration happens to how the personas are built & how the customer bucketing happens. Then Xeno’s for you.

Tushar Mehta, VP Marketing, Taco Bell

Xeno has a great understanding of the customers which enables us to make sense out of our data and send personalized communication to our customers. They have a rock-solid team who goes above and beyond to deliver the best results.

Jigar Patel, Owner, G3+ Fashions

We knew digital is the way ahead for CRM. Xeno being the leading player for digital CRM for retailers in India became the right fit for us to kickstart our digital CRM journey. Now we’re happy to say that our thought process has been validated with an 40% uplift on Digital over SMS campaigns during black friday sale.

Nazif Tejani, Lead - CRM, Bestseller

Our vision is to have a very strong digital presence & increase our online share. Having a strong partner like Xeno, we are focused on achieving our ROI goals & revenue goal month on month with every campaign.

Dharmender Khanna, Previously SSIPL

It has been a great experience working with the Xeno team for the past few months. I love how both the teams have seamlessly tied together to work towards our vision. The situation definitely looks a lot better post the second way of COVID-19 & we are really hopeful to achieve some more tremendous results in the coming months.

Prathamesh Sawant, Previously Me n Moms

We used to do carpet bombing but now with Xeno’s AI we personalise the communications basis customer clusters.We can now understand consumers better and  personalise communications to them based on their lifestyle, interest and the products they like to buy which is extremely critical in today's time

Dhruv Bogra, Country Manager, Forever New

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