Retail Reimagined
Yours, Digitally!
| Episode
38 mins

Unique approach to improve customer retention


In this episode, Xeno's co-founder, Pranav Ahuja is joined by Mudita Pandey who leads product at 1mg, “India’s leading online healthcare platform” where she runs the customer retention initiative. Mudita has experience of over 7 years building consumer products for online platforms at companies like Snapdeal and even running her hotel business. In this episode, you will discover how subscription plans can help a brand boost customer retention.



Mudita Pandey

Product Leader, Gojek

Mudita Pandey, a dynamic product leader at Gojek, brings a decade of experience in product management across diverse industries. With a track record of success, she has excelled in on-demand services, health tech, e-commerce, and travel startups. Currently leading the consumer loyalty product vertical at Gojek, Mudita's expertise has driven significant growth and revenue. Notably, she spearheaded the development of the groundbreaking healthcare membership program '1mg Care Plan,' achieving impressive subscriber and revenue growth. In addition, Mudita's achievements include launching the award-winning Ojaswi Himalayan Resort and leading consumer growth initiatives at Snapdeal.


Pranav Ahuja

Founder & CEO

Pranav Ahuja is the founder & CEO of Xeno. Pranav & Ayushmaan started Xeno together in 2015 and together have a vision to make Xeno the #1 customer intelligence platforms for retailers all across.  When he's not busy revolutionizing retail marketing, Pranav enjoys playing poker and basketball.

Retail Reimagined is a podcast series that features CXOs from the retail industry who are at the forefront of digital transformation and customer-centricity.

Yours, Digitally! is a digital personalisation podcast dedicated to leadership & marketing teams of retail brands who are looking to shift from conventional marketing to digital personalized marketing like Amazon, Spotify & Netflix have already done.




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