Retail Reimagined
Yours, Digitally!
| Episode
44 mins

Scope of Loyalty & CRM across different industries


In this episode, Xeno's co-founder Pranav Ahuja is joined by Dilpreet Singh, Head of CRM & Loyalty, Oberoi Hotels. Dilpreet talks about his learning about the different kinds of loyalty & the recipe for creating a successful loyalty program. Tune into the podcast to get a deeper insight into the world of loyalty, from the basics of why you need a loyalty program to scale & running a successful one.



Dilpreet Singh

Head - CRM & Loyalty, Oberio Hotels

Dilpreet is a seasoned CRM and Loyalty professional with 17 years of experience across varied industries like Hospitality, QSR, Retail, and BFSI. He has been instrumental in developing and managing scalable Loyalty programs powering the two greatest growth levers – Retention and Lifetime value. Dilpreet's area of interest and experience lies in understanding the consumer psychi\problem and working on a solution to enhance their experience. He has worked with top brands like Amex, Oberoi Hotels & Resorts, and Dominos and in his current role he is leading the digital transformation initiatives through the implementation of CRM and Loyalty programs.


Pranav Ahuja

Founder & CEO

Pranav Ahuja is the founder & CEO of Xeno. Pranav & Ayushmaan started Xeno together in 2015 and together have a vision to make Xeno the #1 customer intelligence platforms for retailers all across.  When he's not busy revolutionizing retail marketing, Pranav enjoys playing poker and basketball.

Retail Reimagined is a podcast series that features CXOs from the retail industry who are at the forefront of digital transformation and customer-centricity.

Yours, Digitally! is a digital personalisation podcast dedicated to leadership & marketing teams of retail brands who are looking to shift from conventional marketing to digital personalized marketing like Amazon, Spotify & Netflix have already done.




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