State of Retail CRM Post COVID-19

The guide talks about the common challenges faced by CRM marketers in Middle East today & how can we solve them.

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About the Report

Like many aspects of marketing in the digital era, CRM is an area of the tremendous opportunity that is often talked about but rarely done well. Embracing this discipline involves overcoming challenges and complexities that have prevented many retailers from realizing their true vision.


of CRM Marketers are dissatisfied with the level of understanding of their customers


of CRM marketers struggle with poor deployment & lack of flexibility when it comes to CRM implementations.

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