Xeno | The Future of CRM - Next-Gen, AI-Powered, Retail CRM Solution

360 Customer View

Build an omnichannel customer view Pre & Post transactions

Omnichannel unification of orders, events, products, stores, and customer data

Track eCom interactions like category views, product views, and cart abandonment

Everything customer in one place like loyalty, offers, leads, tickets, and feedback

Next Gen Marketing

Create Shopper Personas that lead to more personalised campaigns

AI customer personas built for retail

Go beyond basic RFM. Understand each shopper’s next likely purchase, favorite products, and personalized recommendations — all powered by real-time behavioral data

Automate personalised marketing campaigns

Launch multi-channel campaigns using Xeno’s personalised campaigns & journey builder. Send 1:1 messages, run 2-way Meta ads, and embed loyalty and offers — all from one platform.

Trusted By Leading Retailers & Restaurants

We knew digital is the way ahead for CRM. Xeno being the leading player for digital CRM for retailers in India became the right fit for us to kickstart our digital CRM journey. Now we’re happy to say that our thought process has been validated with an 40% uplift on Digital over SMS campaigns during black friday sale.

Nazif Tejani, Lead - CRM, Bestseller

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We used to do carpet bombing but now with Xeno’s AI we personalise the communications basis customer clusters.We can now understand consumers better and personalise communications to them based on their lifestyle, interest and the products they like to buy which is extremely critical in today's time

Dhruv Bogra, Country Manager, Forever New

If you need a partner who understands your business, if you need a partner who understands how the whole CRM thing comes about, from how the integration happens to how the personas are built & how the customer bucketing happens. Then Xeno’s for you.

Tushar Mehta, VP Marketing, Taco Bell

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See Xeno in Action!

Deliver personalized experiences & drive higher revenue

AI Customer Engagement Built for Retail

Build an omnichannel customer view Pre & Post transactions

Create Shopper Personas that lead to more personalised campaigns

Take your loyalty program & offers to the next level

Trusted By Leading Retailers & Restaurants

See Xeno in Action!

60x

ROI on Marketing Spends

12%

Repeat Sales

15%

Reduction in Single-Visit