The Churn Files — can you spot the lapsed customer?
🔦 a Xeno mini-mystery⏱️ 90 seconds☕ noir, but make it CRM

tonight, in your CRM…

The Churn Files

four regulars. one is about to ghost. can you tell? 👻

A lapsed customer never announces it — they just quietly stop showing up. Grill the suspects. Catch the lapser. Then see what the AI saw all along.

case file 047 · a café chain, Bengaluru · 7:02 AM

The Cold Brew Conspiracy ☕

Forty outlets. The founder swears the regulars are regular. But something twitched in the morning-rush data last night — and now four loyalty members are under the lamp, clutching their cups.

All four look perfectly fine on the dashboard. One of them is lying about staying.

🕵️‍♀️
"Det. Maya Mehra, retention P.D. Here's a free tip, rookie — the obvious suspect is never the right one. Make them talk."